Effective date: October 1, 2026 · Version: 2026-11
One Home Solution · a service of One Home Holdings, LLC · Arizona ROC 366775
This Fair Price Guarantee is given by One Home Holdings, LLC ("we," "us," or "our"), doing business as One Home Solution, and is part of the One Home Solution Website and Mobile Application Terms of Service, published at https://homebase.handilypros.com/legal/one-home/terms.
1.1 We price our work fairly. If you believe you did not receive a fair price for a service we performed, tell us within 30 days after the date of service and we will review it and make it right.
2.1 When we review a price, we look at the scope of work we actually performed, the documentation from the job including photographs, materials used, and time on site, prices commonly charged for similar work in your area, and your service history with us.
2.2 A fair price is not the lowest price available. We do not promise to match a competitor's quote or to beat a price you were offered elsewhere, and this is not a price match. What we promise is that if we learn, from you or otherwise, that the price you paid was not fair for the work we performed, we will make it right.
3.1 Tell us within 30 days after the date of service, through the app, the customer portal, or the contact information in our Terms of Service. Tell us which job it was, what you paid, and why you believe the price was not fair.
3.2 The 30 days runs from the date of service. It does not run from the date you notice the issue or the date you receive a statement.
4.1 We will acknowledge your request within 2 business days and finish our review within 15 business days after we receive your request.
4.2 If we agree the price was not fair, we will make it right by adjusting the price, issuing a credit to your account, or refunding the difference. We choose which of those applies.
4.3 If we do not agree, we will tell you why in writing and identify what we relied on.
5.1 This guarantee does not cover (a) work performed more than 30 days before your request; (b) taxes, permit and inspection fees, and amounts we collect and pass through to a third party; (c) materials, parts, or fixtures you supplied; (d) the quality of the work, which our Limited Workmanship Warranty covers instead; (e) a charge you dispute on the basis that the work was not authorized, which we handle under our Terms of Service; (f) work performed by anyone you engaged directly; or (g) work performed by a company we referred you to under Section 11 of our Terms of Service, which sets its own price.
6.1 If you contact us after 30 days, this guarantee does not apply. We may still choose to help. Anything we do in that situation is a courtesy, it does not change this guarantee, and it does not oblige us to do the same again.
7.1 This guarantee runs to the customer on the account for the property where the work was performed. It is not transferable unless we agree in writing.
8.1 This guarantee is part of our Terms of Service and is subject to them, including the dispute resolution provisions. If this guarantee and the Terms of Service conflict on the subject of pricing, this guarantee controls.
8.2 We may change this guarantee. The version in effect on the date of your service governs your request, and we keep prior versions. Each version stays available at its own address.