Effective date: October 1, 2026 · Version: 2026-11
One Home Solution · a service of One Home Holdings, LLC · Arizona ROC 366775
One Home Solution Website and Mobile Application Terms of Service
Please read Section 22. It requires you and us to resolve disputes by individual arbitration rather than in court, with the exceptions stated there, and it explains how to opt out within thirty days.
1.1 These Website and Mobile Application Terms of Service (these "Terms") govern your access to and use of the One Home Solution website at onehomesolution.com, the One Home Solution customer portal at home.onehomesolution.com and app.onehomesolution.com, and the One Home Solution mobile application (the "app") (together, the "site, app, and portal"), and the home services we arrange and provide at your property (the "services").
1.2 These Terms include, and you agree to, each of the following, which are part of these Terms: (a) the Membership Terms in Schedule A, if you hold or buy a membership; (b) our Limited Workmanship Warranty, published at https://homebase.handilypros.com/legal/one-home/warranty; (c) our Fair Price Guarantee, published at https://homebase.handilypros.com/legal/one-home/fair-price; and (d) each estimate, change order, invoice, and other job document you approve under Section 8 (each, a "job document"). Our Website and Mobile Application Privacy Policy, published at https://homebase.handilypros.com/legal/one-home/privacy, explains how we handle your information.
1.3 If these Terms conflict with a job document on the scope, price, or schedule of a specific job, the job document controls for that job. If these Terms and the Fair Price Guarantee conflict on the subject of pricing, the Fair Price Guarantee controls. Otherwise these Terms control.
1.4 By creating an account, joining a membership, requesting a service, approving a job document, or using the site, app, or portal, you agree to these Terms. If you do not agree, do not use them.
1.5 The site, app, portal, and services are directed to users in the United States, and the services are performed in the areas we serve in Arizona.
2.1 The site, app, portal, and services are provided by One Home Holdings, LLC, an Arizona limited liability company ("One Home Holdings," "we," "us," or "our"). One Home Solution is a brand name we use and is not a separate entity.
2.2 We are licensed by the Arizona Registrar of Contractors, license number ROC 366775.
2.3 You can reach us as Section 27 provides. Notices under these Terms are given as Section 25 provides.
3.1 You must be at least 18 years old to create an account, and you must be the owner of the property you enroll or be authorized by the owner to request services there.
3.2 You sign in with a one-time code we send to your mobile phone or email address, or, where the app offers it, with your Apple or Google account. An account needs a verified phone number and a verified email address. We do not issue passwords.
3.3 Your account is for your own use and for the property on it. You will not share your sign-in, allow another person to approve a job document or authorize a payment through your account without authority, or use another person's account. You are responsible for all activity in your account, and for keeping your contact information and the information about your property accurate and current.
3.4 Tell us immediately if you suspect that your account or a device has been compromised, or that someone has used your account without your permission.
4.1 You may create an account and use the app without buying a membership. Without one you can keep your account and property details, message our office, and request those additional services that the app offers to non-members, at the regular price the app shows. Some services are available only to members, and the app says which.
4.2 You may buy a membership later from the app. When you do, the Membership Terms in Schedule A apply from the day your membership starts.
4.3 If you join without paying in the app, our office may contact you to complete your enrollment. Nothing is charged until you authorize a payment.
5.1 A membership is a recurring plan for one property. What it includes, what it costs, how often you are billed, how it renews, and how you change or cancel it are set out in the Membership Terms in Schedule A.
5.2 Your membership renews automatically at the end of each billing period until you cancel, as Schedule A provides. You can cancel at any time from the Plan screen in the app, or by calling or emailing us.
6.1 Services outside a membership ("add-ons") are listed in the app with a price. A listed price is our estimate for a typical home in our service area, and the app shows whether it is exact or a starting price. Members may see a member price.
6.2 When you request an add-on at its listed price, you authorize us to perform that service at that price, and no separate approval is required. Some low-priced add-ons are done at your next scheduled visit rather than at a visit of their own, and the app says so when you request one.
6.3 If your property needs more than the listed service, or you ask for work that has no listed price, we will send you a written estimate. We will not begin work, and will not order materials that cannot be returned, before you approve the estimate.
6.4 If, during a job, we find a condition that requires a change in scope, price, or schedule, including a concealed condition such as water intrusion, mold, pest damage, structural damage, unpermitted prior work, or a code violation, we will stop the affected work, document the condition, and send you a change order. We will not perform work outside the approved scope, or charge you more for it, without a change order you approve.
6.5 You may decline any estimate or change order without affecting your membership or your account.
6.6 Unauthorized work. If you believe you were charged for work you did not authorize under this Section, tell us as soon as you can, through the app or as Section 27 provides. We will review the job record, and if the work was not authorized we will remove the charge or refund it. This process does not limit any other right you have, including the right to dispute a charge with your card issuer.
6.7 Parts and materials that are not included in a membership are quoted before we install them, and are yours once installed and paid for. Where a job document for a project exceeds $1,000, including an invoice under Section 7.4, Arizona law requires additional written disclosures, which we include on that document.
7.1 Prices are in U.S. dollars. Applicable taxes are added where the law requires them. You agree to pay every amount you authorize under these Terms when it is due.
7.2 Card payments are processed by our payment processor. You authorize us and our payment processor to charge the card you choose for each amount you authorize, including membership charges under Schedule A.
7.3 Saved cards for add-ons. When you book an add-on, approve an estimate, or start a repeating add-on in the app, you choose a saved card and authorize us to charge that card after the visit is done. The amount charged is the invoice for that visit: the price you approved plus tax, and any change order you approve. About a day before the visit, we check the card with a temporary authorization for the approved amount, which we release right away. It is not a charge. For a repeating add-on, you authorize us to charge the card after each repeat visit, at that visit's price plus tax, until you stop the repeat in the app. You can choose a different card for a booked visit in the app. You may withdraw this authorization for future visits at any time by stopping the repeat in the app or by contacting us as Section 27 provides.
7.4 Paying an invoice that accepts an estimate. We may send you an invoice for work on an estimate you have not yet approved. When we do, the invoice says so and names the estimate, and you may review the estimate, or ask us for a copy, before you pay. Paying that invoice accepts the estimate and its terms, just as approving it would, and we record your payment as your acceptance. If you do not want the estimate, do not pay the invoice. Contact us instead.
7.5 Deposits. If an estimate asks for a deposit when you approve it, the app or the page we send you shows the amount, and you pay it there.
7.6 Failed payments. If a charge fails, we may retry it, may postpone scheduled work until the balance is paid, and may suspend your membership under Schedule A. We will still address a condition that presents a risk to health, safety, or property, and take up the balance separately.
7.7 Do not pay a Pro directly. Every price for a job we arrange is set and collected through us. A Pro may not quote, negotiate, or collect a price from you, or accept a payment, gratuity, or side work from you. If a Pro asks you to, please tell us.
8.1 We may send you an estimate, change order, or invoice in the app, by email, or by text message. When you are signed in to your account, approving or declining it in the app has the same effect as signing or declining it on the page we send you.
8.2 You may accept these Terms, a job document, or an authorization to charge a saved card by electronic acceptance in the app or on a page we send you. Electronic acceptance has the same effect as a handwritten signature. Each party consents to the use of electronic records and electronic signatures for these Terms, job documents, and the notices given under them.
8.3 We record what you accepted, the exact words you were shown, the name on your account, the time, and the app platform and version. Records generated in the app, including acceptance records, estimates, approvals, payments, photographs, messages, and status entries, are business records of the parties.
8.4 To receive records electronically you need a device that can run the app or open our emails and web pages, and an email address or mobile number on your account. You may ask us for a paper copy of these Terms or of any job document at no charge, and you may withdraw your consent to electronic records at any time by contacting us as Section 27 provides. Withdrawing consent does not affect the validity of anything you accepted before, and we may then need to send you documents by mail, which can slow scheduling.
9.1 We schedule visits with you in advance and confirm them in the app, with an arrival window. You agree to give us safe access to the areas of the property the work requires, and to secure pets. If we cannot get in at the confirmed time, we will reschedule. A visit missed because of us is rescheduled at no charge.
9.2 If you give us a gate code, lockbox code, alarm code, or access instructions, we use them only to perform your visits and share them only with the team member or Pro assigned to your job, and only for that job. You can remove them in the app at any time.
9.3 You agree to tell us about known hazards at the property, and not to ask us to perform work that is unsafe, unlawful, or requires a license we do not hold. We may decline such work.
9.4 Everyone we send to your property will carry photo identification and show it on request. They will not bring another person who is not part of the job, will not photograph or record anything beyond the documentation the job requires, and will not use your utilities, facilities, or belongings except as the work reasonably requires.
9.5 You may record your property with your own cameras while we work, where the law allows.
10.1 We perform services with our own team and with independent, licensed and insured subcontractors we engage ("Pros"). Pros are not our employees, and nothing in these Terms makes you a party to our agreement with a Pro.
10.2 Work a Pro performs for us under a job you requested from us is our work for the purposes of these Terms, the Limited Workmanship Warranty, and the Fair Price Guarantee.
11.1 Services listed in the app are performed by us. When you describe a job in your own words instead, we may refer it to our affiliate, Handily, Inc., which operates a platform that connects homeowners with independent home service companies, so that a company on that platform can offer to do it.
11.2 That company sends you its own price, performs its own work, and is responsible for that work, and we are not a party to it unless we tell you otherwise in writing. Before the company works on your property, you see which company it is and its price, and you decide whether to go ahead. The Limited Workmanship Warranty, the Fair Price Guarantee, and Sections 6 and 7 of these Terms do not apply to that work.
12.1 Our Limited Workmanship Warranty covers the work we perform for one year after the date the work is completed, as that warranty states. It is part of these Terms.
12.2 Our Fair Price Guarantee explains how to ask us to review a price you believe was not fair for the work we performed, within 30 days after the date of service. It is part of these Terms and controls on the subject of pricing as Section 1.3 provides. The version of each in effect on the date of your service governs, and we keep prior versions.
13.1 By providing a mobile number, you agree that we may send you text messages about your account, appointments, estimates, job documents, payments, and membership, including through automated systems, and, where you have opted in, promotions. Agreeing to promotional texts is not a condition of any purchase. Message frequency varies. Message and data rates may apply. Reply with the stop keyword to opt out and the help keyword for help, or turn texts off in Settings in the app. Carriers are not liable for delayed or undelivered messages.
13.2 Opting out of marketing messages does not stop transactional messages about services you have requested or about your account. We will still email you about your account.
13.3 The app sends push notifications and in-app messages about your visits, messages with our office, job documents, and account matters. You can control push notifications in your device settings.
13.4 Calls and messages with our office may be recorded, transcribed, or monitored for quality, training, and dispute resolution where the law allows.
14.1 You may send us photos, notes, and messages through the app ("your content") so that we can prepare for and perform work. Our team and Pros take photographs of the areas we work on, before and after, as part of the record for your property.
14.2 You keep ownership of your content. You grant us a royalty-free license to use, reproduce, and display your content and the job photographs for the purposes of performing and documenting the services, quality assurance, warranty administration, and dispute resolution, and, only with your separate permission, for anything else, including marketing. You represent that you have the rights needed to grant this license.
14.3 If you send us a suggestion or idea about the site, app, or portal, we may use it without obligation or payment to you.
15.1 Our collection, use, and sharing of personal information is described in our Website and Mobile Application Privacy Policy, which we publish with these Terms.
You agree not to do any of the following.
16.1 Share or transfer your sign-in or your account.
16.2 Submit false or misleading information, including a photograph that does not depict your property or the condition you describe.
16.3 Use the site, app, or portal to harass, threaten, or abuse our team or a Pro, or to send unlawful content.
16.4 Reverse engineer, decompile, disassemble, or attempt to extract the source code of the app, except to the extent applicable law does not allow that restriction.
16.5 Use a bot, scraper, crawler, or other automated tool to access the site, app, or portal or to collect data from it.
16.6 Interfere with, disrupt, probe, or attempt to gain unauthorized access to the site, app, or portal, our accounts, or our systems, or introduce a virus or other harmful code.
16.7 Copy, resell, sublicense, or make the app available to a third party.
We may investigate a suspected violation and may suspend your access under Section 21.
17.1 Subject to these Terms, we grant you a limited, personal, revocable, non-exclusive, non-transferable, non-sublicensable license to install and use the app on a device you own or control, and to use the site and portal, solely to manage your account, your property, and the services we provide to you.
17.2 We and our licensors own the site, app, and portal and all content in them, including software, text, graphics, layouts, logos, and the One Home Solution name and marks. These Terms transfer none of those rights to you, and all rights not expressly granted are reserved.
17.3 The app may update automatically. Features depend on connectivity, device permissions, and third-party platforms, and may change or be discontinued. You are responsible for your carrier charges.
17.4 If you download the app from the Apple App Store or Google Play, your use is also subject to that platform's terms.
17.5 As to the Apple App Store: these Terms are between you and us and not Apple; we, and not Apple, are responsible for the app and its content, for support, and for any warranty, product liability, or intellectual property claim relating to the app; Apple has no obligation to furnish maintenance or support; the license in Section 17.1 is limited to use on an Apple-branded device that you own or control, as the App Store Terms of Service permit; you represent that you are not located in a country subject to a United States embargo and are not on a United States prohibited party list; you will comply with applicable third-party terms; and Apple and its subsidiaries are third-party beneficiaries of this Section 17.5 and may enforce it against you.
18.1 Except for the Limited Workmanship Warranty and any other warranty we state in writing, we make no other express warranty about the services. To the extent the law allows, any implied warranty on the services, or on parts and materials we furnish, lasts only as long as the coverage period of the Limited Workmanship Warranty. Some states do not allow limits on how long an implied warranty lasts, so this limit may not apply to you.
18.2 The site, app, and portal are provided "as is" and "as available." We do not warrant that they will be uninterrupted, secure, or error free, or that content in them is complete or accurate. To the fullest extent the law allows, we disclaim all implied warranties relating to the site, app, and portal, including implied warranties of merchantability, fitness for a particular purpose, and non-infringement.
18.3 Products, parts, appliances, and equipment carry only the warranty the manufacturer provides, as the Limited Workmanship Warranty explains.
18.4 Nothing in this Section limits a right you have under Arizona law that cannot be waived.
19.1 To the fullest extent the law allows, and except as Section 19.5 provides, we are not liable for indirect, incidental, special, or consequential damages, including damage to other property, loss of use of your property, and lost income, arising out of the services or the site, app, or portal.
19.2 To the fullest extent the law allows, and except as Section 19.5 provides, our total liability to you for any claim arising out of the services is limited to the amount you paid us for the services on which the claim is based, or, for a claim relating to a membership, the amount you paid for the billing period in which the claim arose.
19.3 We are not liable for a missed appointment or a delay caused by an outage, an interruption, a device or carrier failure, a loss of connectivity, or a defect in the site, app, or portal, other than to reschedule the affected visit.
19.4 Nothing in these Terms limits a liability that cannot be limited by law. Arizona's contractor licensing laws, including the remedies of the Arizona Registrar of Contractors, give you protections that these Terms do not reduce.
19.5 The limits in Sections 19.1 and 19.2 do not apply to death or bodily injury, or to physical damage to your property, caused by the negligence or willful misconduct of us, our team, or a Pro, or to any liability the law does not allow us to limit.
20.1 To the extent the law allows, you agree to indemnify us for third-party claims to the extent they arise from your breach of these Terms, from a hazard at the property that you knew about and did not disclose, or from work you asked us to perform in a way we advised against in writing.
20.2 We carry general liability insurance and workers' compensation coverage for our team, and we require each Pro to carry its own liability, workers' compensation, and automobile insurance naming you as an additional insured.
21.1 You may delete your account from Settings in the app. Deleting your account cancels any membership as Schedule A provides. The deletion takes effect seven days after you confirm it, or when the period you have already paid for ends, if that is later, and you may cancel it in the app until then. When it takes effect, any authorization to charge a saved card ends. Our Website and Mobile Application Privacy Policy explains what is erased and what we must keep.
21.2 We may suspend your access to the site, app, or portal, or postpone services, while we investigate a suspected breach of these Terms, a safety concern, or a payment that has not been made. We may end your account if you materially breach these Terms, or if a condition at your property makes it unsafe for our team or Pros. We will tell you if we suspend or end your account, and why, unless the law or a safety concern prevents it. If we end your account for a reason other than your breach or non-payment, Section A5.4 of Schedule A applies to your membership.
21.3 Sections 6.6, 7, 8.3, 12, 14.2, 17.2, 18, 19, 20, 22, 23, 25, and 26, and any other provision that by its nature extends beyond the end of your account, survive deletion or termination.
22.1 Talk to us first. If you have a dispute with us, contact us as Section 27 provides, with your name, your property, and a description of the dispute, and we will try to resolve it informally within 30 days.
22.2 Agreement to arbitrate. Except as Section 22.4 provides, any dispute, claim, or controversy arising out of or relating to these Terms, a job document, the services, a membership, or the site, app, or portal will be resolved by final and binding arbitration and not in a court or before a jury. These Terms affect interstate commerce, and the Federal Arbitration Act governs this Section, including its interpretation and enforcement.
22.3 Procedure. The arbitration will be administered by the American Arbitration Association under its Consumer Arbitration Rules in effect when the arbitration is commenced, before a single arbitrator, in Maricopa County, Arizona, or by videoconference at your election. The arbitrator will apply the law stated in Section 23, will have authority to award any remedy that a court could award to the individual claimant, and will issue a written award stating the essential findings and conclusions on which it is based. Judgment on the award may be entered in any court of competent jurisdiction. Fees are allocated as the Consumer Arbitration Rules require.
22.4 Exceptions. This Section does not apply to a claim within the jurisdiction of a small claims court that is brought in that court on an individual basis, or to a claim that applicable law makes non-arbitrable. This Section does not prevent you from filing a complaint with the Arizona Registrar of Contractors or any other government agency, and does not limit any remedy the Registrar provides.
22.5 Waiver of class, collective, and representative proceedings. You and we will arbitrate only on an individual basis. Neither you nor we may bring, join, or participate in a class, collective, consolidated, coordinated, or representative proceeding, and the arbitrator has no authority to consolidate the claims of more than one claimant, to certify a class or collective action, or to award relief to any person who is not a party to the arbitration. A court, and not the arbitrator, will decide whether this Section 22.5 is enforceable. If this Section 22.5 is held unenforceable as to a claim, that claim will be severed and heard in a court under Section 23.2, and all remaining claims will be arbitrated.
22.6 Thirty-day opt-out. You may reject this Section 22 by sending us notice within thirty (30) days after you first agree to these Terms, by email to contact@onehomesolution.com or by mail to the address in Section 25, stating your name, your property address, and that you opt out of arbitration. Opting out does not affect any other part of these Terms, and an opt-out you gave under an earlier version of these Terms continues to apply.
22.7 Fair Price Guarantee requests. A request under the Fair Price Guarantee is not a dispute under this Section until we have answered it under that guarantee.
22.8 Changes to this Section. If we make a material change to this Section 22, you may reject the change by sending us notice as Section 22.6 describes within thirty (30) days after the change takes effect. If you do, the version of this Section you last agreed to continues to apply.
23.1 Arizona law governs these Terms and any dispute arising out of them, without regard to conflict of law principles, together with applicable federal law, including the Federal Arbitration Act.
23.2 For a claim that is not subject to arbitration under Section 22, the exclusive venue is the state or federal courts located in Maricopa County, Arizona, and you and we submit to the personal jurisdiction of those courts.
24.1 We may update these Terms. We will post the updated version with a new effective date and version number, and the app will ask you to review and agree to it before you continue using the app. Your membership and scheduled visits continue while you review. If you do not agree, you may cancel your membership under Schedule A. The version you last agreed to continues to apply to work already performed.
24.2 We will retain, and on your request will furnish, the version of these Terms in effect on a date you identify. Earlier versions are also published at their own addresses.
25.1 Notices under these Terms are effective when delivered in the app, when sent by email to the address on your account or, for us, to contact@onehomesolution.com, when sent by text message to the mobile number on your account, when personally delivered, or three (3) business days after being sent by certified mail to One Home Holdings, LLC, 2701 North Thanksgiving Way, Suite 100, Lehi, Utah 84043, or to you at the property address on your account. Either party may change its notice address by notice given under this Section. Routine communications may be given in the app.
26.1 Assignment. You may not assign these Terms or transfer a membership to another person or property without our written agreement. We may assign these Terms to an affiliate or in connection with a merger, acquisition, financing, or sale of assets.
26.2 Severability and waiver. If a provision is held unenforceable, the rest stays in effect. Our failure to enforce a provision is not a waiver of it.
26.3 Events beyond our control. Neither party is liable for a delay or failure in performance to the extent it is caused by an event beyond that party's reasonable control, including a natural disaster, extreme weather, fire, flood, epidemic, public health order, act of terrorism, civil disturbance, utility or telecommunications failure, or failure of the app or of a third-party platform on which the app depends. We will reschedule a visit affected by such an event. If such an event prevents us from performing your membership services for more than 30 days, you may cancel your membership and we will refund the unused portion of the current billing period. This Section does not excuse an obligation to pay an amount already due.
26.4 Third-party services. The site, app, and portal integrate with third-party payment, messaging, mapping, sign-in, and app store services. We do not control those services and are not responsible for them.
26.5 Interpretation. Headings are for convenience only. "Including" means including without limitation. References to Sections are to Sections of these Terms, and references to Schedule A are to the Membership Terms.
26.6 Entire agreement. These Terms, including Schedule A, the Limited Workmanship Warranty, the Fair Price Guarantee, and your job documents, are the entire agreement between you and us about the site, app, portal, and services, and supersede any earlier version you agreed to as to services performed after you agree to this version.
One Home Holdings, LLC · Arizona ROC 366775 contact@onehomesolution.com · (602) 962-7547 · Monday to Friday, 8:30am to 5pm 2701 North Thanksgiving Way, Suite 100, Lehi, Utah 84043 Or message us in the app.
You may also contact the Arizona Registrar of Contractors, 1700 W. Washington St., Suite 105, Phoenix, AZ 85007, (602) 542-1525, roc.az.gov.
These Membership Terms are Schedule A of, and part of, the One Home Solution Website and Mobile Application Terms of Service (the "Terms"), published at https://homebase.handilypros.com/legal/one-home/terms. They apply while you hold a membership. Words defined in the Terms have the same meaning here. If these Membership Terms and the body of the Terms conflict about a membership, these Membership Terms control.
A1.1 A membership is a recurring plan for one property (your "plan"). It has two parts:
A1.2 The services we offer, what each includes, and its price are shown in the app and on our website. Your base membership and each added service, with its visit schedule and price, are shown at checkout and on the Plan screen in the app. What the base membership or a service includes can change. If we remove something material from your membership, we will tell you before your next renewal and you may cancel under Section A5.
A2.1 The price of the base membership and of each added service is shown at checkout and on the Plan screen in the app. The base membership has a monthly price. Each added service has a price for its visit schedule: a price a month for monthly visits, or a price every 3 months for visits every 3 months.
A2.2 How often you are billed. If every service on your membership is on a monthly schedule, you are billed every month. If any added service is on a schedule of one visit every 3 months, you are billed every 3 months, and the base membership and any monthly services are charged 3 months at a time. The month or 3 months that a charge covers is your billing period. Checkout shows the amount of each charge and how often it is charged before you pay.
A2.3 By joining, you authorize us and our payment processor to charge your payment method for your membership at the start of each billing period until you cancel. Your membership renews automatically at the end of each billing period at the then-current prices for your membership. You can cancel at any time under Section A5. We will notify you at least 30 days before any price increase takes effect. Continuing your membership after that notice is your agreement to the new price.
A2.4 If a membership charge fails, Section 7.6 of the Terms applies, and we may pause membership visits until it succeeds. Membership fees do not include work outside your plan, parts, or materials, which are quoted and billed separately under Section 6 of the Terms.
You can change your membership from the Plan screen in the app:
A3.1 Adding a service. An added service starts right away, and you pay only for the days left in your current billing period. If you add it in the last 30 days of a 3-month billing period, or the last 10 days of a monthly one, it starts at the beginning of your next billing period instead.
A3.2 Removing a service. A removed service ends that day, and the unused days of the current billing period are credited on your next bill, whether or not that service's visit has already happened in the period. If a visit for that service is already booked, the visit still happens and no credit is given for it, unless you cancel that visit at least 48 hours before it, in which case the unused days are credited instead.
A3.3 Changing how often a service is visited. The new schedule starts at the beginning of your next billing period, and nothing is charged when you make the change.
A3.4 Limits. You can change each service once per billing period, and you can undo a planned change at any time before it starts. How often you are billed (every month or every 3 months) changes only at the start of a billing period. The base membership cannot be removed. To end it, cancel under Section A5.
Some members are billed by our office rather than by card in the app. These Membership Terms apply the same way. If you later add a card in the app, the card membership replaces the office-billed one from that day, and nothing is charged twice for the same period.
A5.1 You may cancel your membership at any time from the Plan screen in the app, or by calling or emailing us. Cancellation takes effect at the end of the billing period you have already paid for. You keep your visits until then, and we do not refund the remainder of a paid period. Nothing is charged after that, and any change you planned under Section A3 that has not yet started is dropped. No cancellation fee applies.
A5.2 If you enrolled with one of our representatives at your door or by phone, including if you completed that enrollment in the app afterward, you may cancel for a full refund within three business days after the day you enrolled. Your confirmation email states the exact deadline and how to cancel. To cancel within that window, reply to the confirmation email, call us, or write to us at the address in Section 27 of the Terms. We will refund every payment within ten business days.
A5.3 If you delete your account under Section 21.1 of the Terms, we cancel your membership as part of the deletion, in the same way as a cancellation under Section A5.1.
A5.4 We may cancel or suspend your membership if a payment fails and is not cured, if you breach the Terms, if your property is outside an area we serve, or if a condition at your property makes it unsafe for our team or Pros. If we cancel for a reason other than your breach or non-payment, we refund the unused portion of the current billing period.
A visit missed because you could not give us access does not extend the billing period. A visit missed because of us is rescheduled at no charge under Section 9.1 of the Terms.
While your membership is active, the app shows a member price on add-ons that have one, and some add-ons are offered only to members. The member price applies to add-ons you request while your membership is active.